Warranty Information | ResMed Healthcare Professionals

Warranty information for Australian and New Zealand consumers

Our goods come with guarantees that cannot be excluded under the Australian and New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Limited manufacturer’s warranty

In addition to your rights and remedies under the Australian and New Zealand Consumer Law (and any other applicable law), ResMed Pty Ltd ABN 30 003 765 142 of 1 Elizabeth Macarthur Drive, Bella Vista, NSW 2153, (ResMed) warrants that your ResMed product will be free from defects in material and workmanship from the date of purchase for the period specified below.

Product	Warranty period
Consumables: AirTouch™ UltraSoft™ memory foam cushion AcuCare™ series	7 days
Mask systems (including mask frame, silicone cushion, headgear and tubing) – excluding Consumables and single-use devices Accessories – excluding Consumables and single-use devices SD cards USB modules and adapters Standard, SlimLine and ClimateLine tubing Flex-type finger pulse sensors Humidifier water tubs (Standard)	90 days
Replacement or additional batteries for use in ResMed internal and external battery systems	6 months
Clip-type finger pulse sensors CPAP and bilevel device data modules Oximeters and CPAP and bilevel device oximeter adapters Humidifiers and humidifier water tubs (Cleanable) Titration control devices DC/DC Converters Hospital trolleys Remote alarms Astral FiO₂ sensor	1 year
CPAP, bilevel and ventilation devices (including external power supply units, original batteries and FiO₂ sensor (if applicable) and excluding humidifier tubs) Battery accessories (including but not limited to DC cable, PSU adapter, coupler kit) Portable diagnostic/screening devices – excluding disposable devices (e.g. NightOwl^®)	2 years

What is not covered under the limited warranty?

This limited warranty does not cover:

any damage caused as a result of improper use, abuse, modification or alteration of the product;
repairs carried out by any service organisation that has not been expressly authorised by ResMed to perform such repairs;
any damage or contamination due to cigarette, pipe, cigar or other smoke and
any damage caused by exposure to ozone, activated oxygen or other gasses.

This limited warranty is void on product sold, or resold, outside the region of original purchase. Limited warranty claims on defective product must be made by the initial consumer at the point of purchase or through sleepvantage as specified above.

This limited warranty is only available to the initial consumer. It is not transferable.

ResMed shall not be responsible for any incidental or consequential damages claimed to have resulted from the sale, installation or use of any ResMed product.

How to make a claim

To make a claim under this warranty you should contact the ResMed Authorised Dealer from which you purchased your ResMed product or contact sleepvantage via phone on 1300 305 705 (AUS) or 0800 737 633 (NZ) or email: info@sleepvantage.com.au. All claims under this warranty must be accompanied by your original receipt.

You will then need to deliver the ResMed product you claim is defective to the ResMed Authorised Dealer from which you purchased your ResMed product or your closest ResMed Authorised Dealer at your expense. A similar product will normally be lent to you by your ResMed Authorised Dealer while your product is assessed.
The product you claim as defective must be delivered from the ResMed Authorised Dealer to the ResMed Service Centre within the relevant warranty period referred to above. ResMed will not be responsible for the cost of the transport of your ResMed product to the ResMed Service Centre. You must pay any necessary costs to the ResMed Authorised Dealer. If ResMed determines that your warranty claim is valid, we will return the repaired product, or a replacement product, to your ResMed Authorised Dealer at ResMed’s expense.
If ResMed determines that your warranty claim is valid you may claim any reasonable expenses you have incurred in making the claim by contacting sleepvantage via phone on 1300 305 705 (AUS) or 0800 737 633 (NZ), email: info@sleepvantage.com.au, or posting to us at 1 Elizabeth Macarthur Drive, Bella Vista, NSW 2153 a claim in writing attaching original receipts for the expenses claimed.
If ResMed determines that your warranty claim is not valid, we will notify your ResMed Authorised Dealer by providing a quotation of the cost of repair which may include cost of transport of returning your ResMed product back to your ResMed Authorised Dealer. Your ResMed Authorised Dealer will then contact you and you will have the option of taking up the quotation offer, valid for 30 days, or have your product returned unrepaired to your ResMed Authorised Dealer at ResMed’s expense.

This warranty gives you specific legal rights. For further information on your warranty rights, contact your local ResMed Authorised Dealer or ResMed sleepvantage.

If you are provided with a replacement or repaired product, the warranty continues to apply to the replacement or repaired device but does not continue beyond the original warranty period referred to above.

If you have any questions or would like the address of your nearest ResMed Authorised Dealer, please contact our friendly sleepvantage team.

Get sleepvantage members-only warranty

Sign up to ResMed’s sleepvantage member program, and you can enjoy the benefits of receiving a 5-year manufacturer’s warranty on your ResMed device and a 50% warranty extension on ResMed masks and accessories that you register with us.

The only condition is that your standard manufacturer’s warranty must be valid when you apply for the sleepvantage members-only warranty.

So, if you’re about to buy a new ResMed therapy device, mask or humidifier tub, remember to register it with sleepvantage and take advantage of your members-only warranty!