Selected stores are now open for 15 minutes in-person appointments and Click & Collect. We will continue to provide remote support online and over the phone.

Please note that appointments are capped at 15 minutes, and devices are not able to be switched on as part of our COVID hygiene practices.

Please call our Consumer Care Centre (1800 737 633) for any general enquiries or if you wish to book a free phone or video consultation with a sleep coach. Alternatively, you can book online.

Yes, we have recommenced our contactless home sleep tests.

Yes, you can find all our retail products available on our online store - now with free shipping on all orders. We can also send CPAP rentals directly to your door and assist you over the phone or online through our Consumer Care Centre (1800 737 633).

If you're on a CPAP rental, you can choose to buy a new mask from our extensive range with the rental machine instead of using a rental one.

ResMed manufactures a range of ventilators and bilevel devices; both are indicated for home and hospital use, and have the flexibility for use in various clinical scenarios to support patients with respiratory insufficiency and failure. Our ventilators can provide invasive or non-invasive ventilation:

• Noninvasive ventilation (NIV) is a form of mechanical ventilation where air is delivered to the patient through a mask or mouthpiece.
• Invasive ventilation is used when sufficient ventilation cannot be achieved using non-invasive methods; air is delivered through a tube inserted into the trachea either by intubation or tracheotomy.
• Bilevel devices are non-invasive only and deliver two distinct pressures, one for inhalation and the second for exhalation; the change in pressures leads to flow of air in and out of the lungs.

CPAP devices are designed to provide PAP (positive airway pressure) therapy only. Regular use of your CPAP machine (if you have been prescribed one) will help you stay healthy and alert, which is especially important during this time. ResMed does manufacture and sell a range of ventilation devices. Please contact your healthcare professional to discuss your needs.

If you have been tested and diagnosed with COVID-19, you need to follow the recommendation of the healthcare professional that provided the diagnosis. The therapy required to treat the worst cases of COVID-19 is very complex and requires medical expertise and clinically trained staff to administer it. Your healthcare professional has the expertise to decide what kind of therapy is required for each individual.

Information is changing daily, but the latest we've seen suggests that:

• Invasive ventilation carries a lower risk of spreading COVID-19 through aerosolisation or droplet dispersion (exhaling air particles that have a contagion) because air exits through a tube just as it came into the patient.
• Non-invasive ventilation: Evidence suggests that non-invasive ventilation procedures are more likely to produce large droplets (>10 μm) rather than aerosols, and that these are largely confined to within one meter due to their large mass. This suggests that the risk of droplet dispersion as a result of using non-invasive ventilation or bilevel devices may not be that different to that of any COVID-19 patient in the hospital who is coughing or sneezing. Additionally, non-invasive ventilation systems with a good interface fitting do not create widespread dispersion of exhaled air, according to an experts’ panel cited by the U.S. National Center for Biotechnology Information (NCBI). Recommendations have been published to support good mask fit to reduce aerosols, including the use of full face masks. Nonetheless, the risk of aerosol dispersion needs to be mitigated with appropriate isolation of patients and the use of Personal Protective Equipment (PPE) for healthcare workers, such as N95 masks/respirators and eye protection, which are standard protective equipment in a COVID-19 ICU.

For each ResMed device, cleaning and disinfection procedures are provided in the device’s associated clinical guide.

There is little information available on reprocessing requirements for equipment used in treating COVID-19 patients. The following information is based on research that has been conducted on similar viruses, and some limited data on COVID-19.

Published guidance from health authorities reinforces the need to maintain standard cleaning and disinfection procedures. To prevent cross-contamination, antibacterial filters are used on air intake and breathing tubes, and tube accessories are replaced or sterilised by the staff in the care setting. Instructions are provided on the materials and method for cleaning surfaces. Surface disinfection procedures with 62–71% ethanol, 0.5% hydrogen peroxide, or 0.1% sodium hypochlorite have been shown to reduce SARS coronavirus infectivity within one minute.

Coronavirus doesn't change your sleep apnea diagnosis - or your need to continue using CPAP therapy. You should continue to use your CPAP machine because a full night's sleep benefits your overall health. If you have been diagnosed with COVID-19, you need to follow the medical advice from your healthcare provider.

If you are being treated for COVID-19, you should share with your doctor or clinical team your pre-existing conditions and what devices you are already using and follow their advice. As described by the World Health Organization, the key risk for spreading COVID-19 is person-to-person transmission in close contact. The most important advice in controlling the spread of COVID-19 is washing your hands, good hygiene, and social distancing. Maintaining the cleanliness of your ResMed device according to the user guide is always a good practice to reduce infection risk to anyone else from any contaminated surfaces.

A CPAP machine is an effective therapy device for treating sleep apnea. CPAP use doesn't prevent you from contracting COVID-19. Please refer to your medical professional for more information about COVID-19 and its contamination prevention.

Your CPAP device has been prescribed for personal use only and cannot be used by more than one person without following a disinfection protocol set forth in our user guide. A CPAP machine is used to treat sleep apnea.

CPAP machine is only intended to treat sleep apnea.

You are not at higher risk of catching COVID-19 if you use a CPAP device. Please ask your medical professional for more specific information on your concern.

Yes. ResMed already has strict safety protocols for handling returned medical equipment. We follow those protocols to safely receive, repair, and dispose of returned equipment if necessary. The most important thing to do is to inform your ResMed store before you return the device. Please contact your ResMed store if you have a concern about your device, mask, or accessory.

Recommendations on disinfection processes for our therapy devices have been provided to your ResMed store.

Disinfection processes have been provided to your ResMed store. 

If you wish to clean your CPAP machine, the device's user guide explains how to clean it on a weekly basis. For detailed instructions on how to clean your mask and tubing, please refer to the mask's or device's user guide, and the following steps:

1. Wash the air tubing in warm water using mild detergent. Do not wash in a dishwasher or washing machine.
2. Rinse the air tubing thoroughly and allow to dry out of direct sunlight and/or heat.
3. Wipe the exterior of the device with a dry cloth.

Please note: Cleaning any device or mask in the manner recommended in the product's user guide does not guarantee decontamination or disinfection. For more information, contact your ResMed store.

As stated in our user guides, *optimal* humidifier performance requires distilled water. That's because most or all of its minerals have been removed, preventing mineral build-up in the humidifier tub. That said, tap or bottled water may also be used. It will not harm the device or pose a risk to users. It will, however, require more rigorous humidifier cleaning to prevent excess mineral build-up in the tub. Inspecting your humidifier tub regularly and following recommended cleaning routine is the best way to keep your tub free from mineral deposits. 

Please see the following daily and monthly cleaning processes:

On a daily basis, we recommend that you wash your water tub in warm water, using a mild detergent. Rinse thoroughly with clean water, and let dry away from direct sunlight.

On a monthly basis, we recommend that you inspect the water tub for wear and deterioration. Replace the water tub if any component has cracked, become cloudy or pitted. Clean any white powder or deposits in the water tub by using a solution of one-part household vinegar to ten parts water.

ResMed doesn't comment on specific manufacturing questions related to the IP of our product. As a manufacturer of sleep and breathing devices of 30 years, we are doing everything in our power to meet Australia's needs in the fight against COVID-19.

ResMed's cleaning recommendations have not changed. Our user guides state to clean masks and CPAP components using warm water (approximately 30^oC) with mild liquid detergent. Refer to the appropriate user guides for full cleaning instructions. 

Please remember to avoid the following:

1. Detergents with conditioners or moisturisers
2. Bleach, alcohol, or cleaning solutions containing alcohol

The latest information says non-invasive ventilation (delivered by a mask with air diffusers) has a low risk of aerosolisation, provided that there’s a good mask fit, patient isolation, and Personal Protective Equipment (PPE) for care providers.

Yes, all Chinese-made components for ResMed products are safe for use, and all components received at a ResMed manufacturing facility go through rigorous safety, cleanliness, and quality checks before manufacturing – processes designed to safeguard against such health threats as COVID-19.