I’m a consumer

Troubleshooting

Data

Q. My trial patient's data is not showing in AirView™.

A. Your patient may be experiencing poor mobile coverage or Airplane Mode may be enabled. Advise them to ensure Airplane Mode is disabled and to place the device where there is better coverage ie, a bedside table. The wireless signal strength icon in the top right hand corner of the screen indicates good coverage when all bars are displayed and poor coverage when fewer bars are displayed.

Device

Q. I have stopped therapy, but my device is still blowing air.

A. After therapy has stopped, your device will blow a small amount of air to avoid condensation in the device and air tube. This will stop automatically after 20 minutes.

Air pressure

Q. The air pressure seems too high.

A. If the air pressure feels too high when you start therapy, it might help to select the device's AutoRamp™ setting. This will allow it to deliver a low start pressure to help you fall asleep with ease. Then, using its sleep onset detection capability, it will comfortably start ramping up to your prescribed pressure the moment it detects you’ve fallen asleep – giving you the therapy you need, the moment you need it.

It may also help to enable expiratory pressure relief (EPR™). EPR gently lowers the pressure delivered to you when you exhale – making it easier to breathe out against the air pressure.

Q. The air pressure seems too low.

A. Ramp may be in progress. Wait for the air pressure to build up, or turn the Ramp feature off.

Humidification

Q. I am getting droplets of water on my nose, in the mask and air tubing.

A. When used with the ClimateLineAir™ heated tube, the AirSense™ 10 and AirCurve™ 10 devices are pre-set to automatically deliver the optimal temperature and humidity thanks to Climate Control Auto. If you are using a ClimateLineAir heated tube and still experiencing uncomfortable side effects, enable Climate Control Manual and increase the humidity. If the air becomes too humid and you get condensation, try increasing the temperature. Refer to your user guide for more information.

Q. My mouth is very dry and uncomfortable after therapy.

A. Air may be escaping through your mouth while you sleep. If you are using a nasal mask or nasal pillows, you may need a chin strap to keep your mouth closed, or a full face mask to cover your nose and mouth.